Support & SLA
CVStreamAI support levels depend on your subscription plan. Contact us at arhamcvstream@gmail.com or use the in-app Feedback page when logged in.
Plan 1: Starter (Email Support)
Applies to Free Trial and Starter subscribers.
- Support type: Email support
- Response time: Within 24–48 business hours
- Coverage: Monday to Friday (standard business hours)
- Best for: General guidance, non-critical setup queries, and feature requests
Plan 2: Growth & Agency (Priority Support)
Applies to Growth and Agency subscribers.
- Support type: Priority support
- Response time: Within 1–12 hours (escalated queue)
- Coverage: 24/7 high-priority monitoring
- Best for: Critical bugs, system downtime, and urgent integration issues
Support SLA Terms
- Email support: Tickets submitted via the standard email queue are processed in the order received. We guarantee an initial response within 24 to 48 business hours, excluding weekends and public holidays.
- Priority support: Premium subscribers get access to a dedicated support lane. Critical system-blocking issues are prioritized with a target resolution or response time of 1 to 12 hours.
Response targets are goals, not guarantees of resolution time. For current platform availability, see our system status page.